It’s this, and any marketing firm worth its salt should know it and tell you, although many don’t.

Today, the best marketing is all about building relationships by communicating value – and this means that communications are not linear but genuinely (not just nominally) a circle of talking, listening and responding. This simple tip can expand to include a whole range of marketing efforts. To start, marketing is not just about delivering messages, although that’s still a major part of it.

Marketing is a bigger deal than ever… but it has changed its stripes. It now includes outreach, support, conversation, customer service, technical support, training, and interaction. It encompasses accepting and integrating feedback from customers and influentials and then letting them know you did. It means providing information, resources and forums prospects and customers want. At its best, marketing now means – dare we say it – building a modicum of brand loyalty in an environment in which loyalty is nigh unto impossible to earn and equally hard to keep.

If your marketing is still all about telling, try completing a circle of communication in which  your company not only accepts but elicits feedback and ideas, provides support, hears and responds to needs, and in many ways talks with – not to – the people you need the most.

Easier said than done? Or course. But building relationships by providing and communicating value via a genuine circle of communication is one of the best ways your company can build a sphere of influence (no pun intended) and enhance its positioning in its industry.

It’s a hot summer day. So sometimes what’s obvious eludes us. After all, the sidewalks are steaming.

Here’s an example from my own role as rainmaker: vSA offers strategic marketing. GREAT, I think to myself. PR with a new emphasis on interactive, really sharp Web outreach, innovative sales tools, advertising… and lots more. Cool.

BUT.

What does a prospect care about marketing, really (perhaps not much). It’s my job to light the fire by determining SPECIFICALLY how vSA can improve the prospect’s situation and life.

As in… vSA bolsters sales, builds market share, helps create thought leaders. vSA makes companies more visible than their competition so they LOOK BETTER than their competition, SELL MORE than their competition, and WIN in a dog-eat-dog economy.

Furthermore, we help make our individual clients ever more successful as executives or business owners. vSA can help them make more money as well as enable them to go home on time more often – feeling good – so they can ride their bikes or float in the pool.

After all, it IS hot out there.

Enjoying your day?

More smart? Smarter, that’s it.

I guess I knew this, but I forgot. Some of us, and I suspect this includes many entrepreneurs and creative types, work way better under pressure. Not only that, we learn so much more when we suspect it’s vital, not when we’re feeling la-di-da. We also learn more when there are fewer people on hand to help us, like when those people are really busy doing their own thing that we’ve already assigned to them, or maybe they’ve thrown in the towel and moved to a faraway island. (And I’m sorry if I caused that… really I am. You know who you are.)

About learning under duress, stress and the rest. I’m of the generation that grew up not attached to a keyboard. No, I had to learn the hard way – as a young adult. And I’ve gotten pretty good at installing software, troubleshooting, even making an incompatible printer work with my Mac! (Four hours it took, four full hours!) For 2009 business planning in Dismal Economy World, I know it will be important to reach out to clients and prospects in a whole range of ways – from speaking engagements to media relations, mailings to direct personal outreach.

Even as a veteran marketer, I learn new skills when I have to perform unfamiliar hands-on tasks. Like running a slide projector (this is the stuff of nightmares for a verbal learner with no mechanical skills whatsoever). You’d think that the scary part of speaking in front of a large crowd would be… speaking. But for me it’s displaying that damnable PowerPoint presentation. IF I have one.

So, in the perpetual interest of finding something lovely in nearly any situation – just think how much you’ll learn this year! With so little support! How many new horizons! What an enhanced professional you’ll be. Me, too, I hope.